Privacy Policy for V5 Pulse

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you interact with V5 Pulse, we may collect:

• Name
• Company name
• Email address
• Phone number
• Billing information
• Login credentials
• Business information submitted through forms
• CRM or workflow data uploaded by users
• Messages, prompts, or instructions entered into AI workflows
• Support requests or communications

B. Automatically Collected Information

We may automatically collect technical and usage data, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Session duration
• Clickstream activity
• Referral URLs
• Usage analytics
• Cookies and tracking technologies

C. Third-Party Integrations

If you connect external services to V5 Pulse, we may receive limited information from those integrations, including but not limited to:

• CRM platforms
• Email marketing platforms
• Calendar systems
• Payment processors
• Social media platforms
• Automation tools
• Communication systems

The data received depends on the permissions granted by the user.

2. How We Use Information

We use collected information to:

• Provide and operate V5 Pulse services
• Deliver AI automation workflows
• Improve platform performance and user experience
• Personalize content and workflows
• Process transactions and subscriptions
• Communicate updates, support information, or service notices
• Monitor platform usage and security
• Prevent fraud, abuse, or unauthorized access
• Comply with legal obligations

We may also use aggregated and anonymized data for analytics, research, and service improvement purposes.

3. AI and Automation Services

V5 Pulse may utilize artificial intelligence, machine learning systems, automation agents, and third-party AI providers to process certain user inputs and workflow requests.

Users acknowledge that:

• AI-generated outputs may not always be accurate or complete
• Users are responsible for reviewing outputs before making business decisions
• Certain submitted information may be processed through third-party AI infrastructure
• Sensitive, regulated, or confidential information should not be submitted unless appropriate safeguards are in place

We do not claim ownership over your proprietary business content submitted into the platform.

4. Data Sharing

We do not sell personal information.

We may share information with:

• Trusted service providers and vendors
• Payment processors
• Cloud hosting providers
• Analytics providers
• AI infrastructure providers
• Legal authorities when required by law
• Successors in the event of a merger, acquisition, or asset sale

All third-party providers are expected to maintain commercially reasonable security standards.

5. Cookies and Tracking Technologies

V5 Pulse may use:

• Cookies
• Session tracking
• Analytics tools
• Pixel technologies
• Performance monitoring tools

These technologies help improve functionality, measure performance, and enhance user experience.

Users may disable cookies through browser settings, though some features may not function properly.

6. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect user data.

However, no online system can guarantee absolute security. Users acknowledge that transmission of information over the internet carries inherent risks.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

We may delete inactive accounts or stored data at our discretion.

8. User Rights

Depending on your jurisdiction, you may have rights to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of certain data
• Object to certain processing activities
• Withdraw consent where applicable

Requests may be submitted through the contact information listed below.

9. Third-Party Services and Links

The Platform may contain links or integrations with third-party websites, services, or applications. V5 Pulse is not responsible for the privacy practices or content of third-party services.

Users are encouraged to review the privacy policies of those providers independently.

10. Children’s Privacy

V5 Pulse is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. International Users

If you access V5 Pulse outside the United States, you understand that information may be transferred to and processed in the United States or other jurisdictions where our providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective upon posting the updated version on the Platform.

Continued use of the Platform after updates constitutes acceptance of the revised policy.

13. Contact Information

For questions regarding this Privacy Policy, please contact:

V5 Strategies
V5 Pulse Division
Website: V5 Strategies

Email: support@v5strategies.com